This Shipping & Delivery Policy forms part of our Terms of Service and should be read alongside our main Terms. Please review it carefully before placing an order.
Delivery
What are my delivery options?
All orders are dispatched with full tracking. Once your order is on its way, you'll receive a tracking link with estimated delivery dates.
Made-to-Order Items
Some of our kids' furniture is handcrafted to order and takes a little longer to produce. Estimated delivery times are shown on each product page and at checkout.
We'll send you regular updates on the progress of your order during production so you're never left wondering where things are.
What if my order is delayed?
Delivery windows are estimates and may be subject to courier delays. If your delivery is impacted for any reason, we'll let you know as soon as possible and provide a revised estimated delivery date. This does not affect your statutory rights. Please refer to our Terms of Service for more.
Will everything arrive together?
Some products are made in different workshops and may arrive separately — for example, mattresses may be dispatched independently from bed frames. We'll keep you updated throughout.
Do you deliver internationally?
We currently deliver within the UK only. International shipping is not available at this time.
Need help with delivery?
Reach out to us at hello@roomix.com with any questions.
The Roomix Guarantee
We stand behind everything we make. Here's what you can expect:
Returns
How to start a return
Email hello@roomix.com to request a return. Items returned without prior authorisation will not be accepted.
If your return is approved, we'll either arrange a courier collection on a working day of your choice, or provide a return shipping label and instructions.
Non-returnable items
Because our kids' furniture is made to order, the following items cannot be returned unless faulty or damaged:
If you're unsure whether your item is eligible, contact us before sending anything back.
Damages & issues
Please inspect your order upon delivery. If anything is damaged, defective, or incorrect, contact us immediately at hello@roomix.com so we can make it right.
Exchanges
We don't offer direct exchanges. To swap an item, request a return (if eligible) and place a new order for the replacement.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.
If it's been more than 15 business days since approval and you haven't received your refund, email hello@roomix.com.