This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://www.roomix.com/pages/terms-of-service.
Please carefully review our Delivery and Returns Policy when purchasing our products. This policy will apply to any order you place with us.
We offer standard shipping in 3 to 5 working days for £9.99. Tracking will be shared once the order has been dispatched.
We provide standard offshore deliveries to Northern Ireland and Scotland at £25.99.
Free Shipping
We offer free standard shipping on orders over £200 excluding offshore delivery.
Custom and built to order
Products customised to length e.g. custom cut timber, shelving or personalized products, will be delivered in 7 - 21 working days.
Floor bed orders are hand built to order and will be delivered within 9-12 weeks. Once dispatched use your tracking link for estimated delivery dates.
You can get a more accurate delivery date by contacting hello@roomix.com.
Do you deliver internationally?
We do not offer international shipping.
What happens if my order is delayed?
Please note that all delivery windows are estimates and can change.
Roomix relies on couriers to fulfil orders and can not be held responsible for delays caused within the courier network.
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
This does not affect your statutory rights. For more information please refer to our Terms.
Third Parties
In some cases a third-party supplier may be managing our inventory e.g. Lick Paint, and will be responsible for shipping your products.
Who do I contact about delivery information?
If you have any further questions or comments, you may contact us by email at hello@roomix.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it unused with tags or barcodes, and in its original packaging. You'll also need the receipt or proof of purchase.
We charge a £9.99 fee for all items except mattresses which have a return fee of £20.00 per return to cover shipping and handling. This will be deducted from your full refund amount.
To start a return, you can contact us here.
Items sent back to us without first requesting a return will not be accepted. If your return is accepted, depending on the size of your return we’ll either arrange a courier to collect the return on a working day of your choice OR send you a return shipping label, as well as instructions on how and where to send your package. You may have to pay a fee towards the cost of getting the products back to us.
Certain types of items cannot be returned, like mattresses that have been removed from their vacuum sealed bags, custom products or any custom cut wood products. Our toddler beds, shelves, shoe and coats racks, and custom cut panelling are all custom made for each customer and can therefore not be returned and re-sold.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return questions.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
We may request a third party such as an assembly or installation provider to inspect the product to validate and/or resolve any issues as a means to resolution.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.