This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms.
Please carefully review our Delivery and Returns Policy when purchasing our products. This policy will apply to any order you place with us.
We craft every product with care and made-to-order items take a little longer:
| Product Type | Estimated Delivery Time |
|---|---|
| Custom-cut items (e.g. timber, shelving, wall panels) | 7–21 working days |
| Hand-built furniture (e.g. floor beds) |
9–12 weeks (standard) |
Once dispatched, you'll receive a tracking link with estimated delivery dates.
We currently deliver within the UK only. International shipping is not available at this time.
We work closely with our couriers, but occasionally delays happen.
If your delivery is impacted, we’ll let you know and provide an updated estimated delivery date.
Delivery windows are estimates and may vary. This does not affect your statutory rights. Please refer to our Terms of Service for more.
In some cases, products may be fulfilled directly by third-party partners in our maker network. You’ll still receive tracking and support through Roomix.
We’re here to support you every step of the way.
Reach out to us at hello@roomix.com with any questions.
We offer a 30-day return policy for most non-custom items, starting from the day you receive your order.
To be eligible for a return, items must be unused, in their original packaging (including tags or barcodes), and in the same condition you received them. A valid receipt or proof of purchase is required.
A £9.99 return fee applies to each return, except for mattresses which incur a £20.00 return fee, to cover shipping and handling. This amount will be deducted from your refund.
Please email hello@roomix.com to request a return. Items returned without prior authorisation will not be accepted.
If your return is approved, we’ll either:
You may be responsible for a portion of return shipping costs depending on item size and location.
We design every product to fit beautifully in your space and if something doesn’t fit as intended, our Size Guarantee means we’ll work with you to make it right.
Please note:
If you're unsure about sizing, please contact us before placing your order, we’re happy to help!
Some items are custom-made and cannot be returned unless faulty or damaged. These include:
If you have questions about a specific product, we're happy to advise.
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue quickly.
In some cases, we may ask a third-party partner (such as an assembly provider) to inspect and verify the issue before proceeding with a resolution.
We do not offer direct exchanges. If you wish to swap an item, please request a return (if eligible) and place a new order for the replacement item.
Once we receive and inspect your return, we’ll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days.
Please note: