Livraison et retours

What are my delivery options?

• Small Items: £4.99 per order
• Standard Delivery: £24.99 per order
• Priority Delivery: £39.99 per order
• Offshore UK (Northern Ireland & parts of Scotland): £34.99

All orders are fully tracked. You'll receive a tracking link once dispatched. Some items (e.g. mattresses and bed frames) are made in different workshops and may arrive separately — we'll keep you updated throughout. You can also follow your order any time in the Help Centre.

What if my order is delayed?

Delivery windows are estimates and may be subject to courier delays. We'll notify you as soon as possible with a revised date. This does not affect your statutory rights.

Do you deliver internationally?

UK only at this time.

• Damage or faults: Free return or exchange within 30 days
• Spare parts: Free replacements for 12 months from delivery. Request one in the Help Centre.
• Change of mind: Returns accepted within 30 days if unopened and in original packaging. A £9.99 return shipping fee applies and is taken from your refund.

To return something, look up your order in the Help Centre and tap Start a return. Choose the items and boxes you're sending back and tell us why, and we'll give you a FedEx return label for every box to download and print. You then arrange the collection with FedEx.

Please start your return in the Help Centre before sending anything back — unauthorised returns will not be accepted.

If you've changed your mind, a £9.99 return shipping fee is taken from your refund. Returns for damaged or faulty items are free.

Non-returnable items (unless faulty or damaged):

• Mattresses removed from vacuum-sealed packaging
• Sale items or gift cards

Damages & issues: 

Inspect your order on delivery. If anything is wrong, request a return or a replacement part in the Help Centre.

Refunds: 

Processed to your original payment method within 3 business days of return approval.